A Landscaping Firm’s Service Revolution

Industry: Contracting 

Business Type: Landscaping & Pool Service Company

Before: 

With spring cleanups and pool services piling up, this company was operating blind. Job completion was tracked via spreadsheets, phone calls, and text messages—putting strain on a small office team and frustrating customers who had to call in just to ask, “Was my service completed?”

After: 

With a smart workflow platform in place, service tracking became effortless and customer updates automatic. As soon as a job is marked complete, clients receive real-time email confirmations. Office staff now have instant access to job histories and can focus on high-value activities like onboarding new customers—not fielding status check calls.

The Impact: 

✔ Fewer inbound service calls 

✔ Happier, well-informed customers 

✔ Scalable operations ready for growth season

From reactive to proactive—this company turned operational chaos into customer confidence.